An acronym for a cross functional set of views used to represent an enterprise without functional structural bias:
Customer, Channel, Product, Process, Organisation, Location, Data, Application and Technology.
It can have additional letters for additional views e.g. R&C risk and compliance. CCPPOLDAT is an example of “domains of change” some people call them lenses of change.
An alternative set is POLISM from the 2017 book Operating Model Canvas:
Process, Organisation, Location, Information, Suppliers and Management Systems.
There are pros and cons of the two methods, but they form a similar purpose – they describe the firm from a cross functional perspective that relates well to different stakeholders without setting in stone the existing organisational structure.
The use of these base CCPPOLDAT nine dimensions are more rich and meaningful than first impressions may suggest. Some people say it is just a list of headings but when used creatively it has much value.
It can be used as a basic framework for a business/enterprise architecture and used to create relationship matrices. e.g. Process to Organisational Structure or Process to I.T. application.
A technique that is most useful in business sectors with specific focus to customer centric approaches.
IT is used for describing: operating models, gap analysis, projects, change impacts and baselines.
A valuable business front end method to couple with TOGAF 9 or other Enterprise I.T. architectural frameworks.
It was developed and enhanced in Centrica Plc. (British Gas) from the original POLDAT framework originally created by the Computer Science Corporation CSC.
It is widely used in UK financial services organisations; we have been teaching it for ten years now so many of our clients use it.
Acknowledgements to: CSC. Farnborough Hants. and specifically Jim Murphy/Dawn McMylor of Centrica Plc. who originally brought this to my attention and evangelised the technique in the early 2000’s.