“Operating Models Should All Look The Same!” – Standards

If you follow I.T based frameworks the you might think that. In reality a model serves a purpose and that purpose is more important than following a prescribed standard. Modelling languages and frameworks help give structure no doubt, but how do your stakeholders view them?

The reality is that most business people  don’t have the time to get their heads around “alien” notation, sumantics on terms, and the ISO standards. People spend hours on linkedin groups discussing and arguing about: terms, frameworks and “the correct approach”.

Stakeholders want clear messages and easy to consume material that is relevant to their needs. A joined up “picture” – architecture.

If your organisation follows a cost leadership strategy then your operating model is likely to be process centric, with lots of focus on squeezing out every “ounce” of waste and cost. The BPM vendors are all about this and some of them market excellent tools to help create such models – but what if your business is different?

If your reason for existence is not about the lowest cost to provide a commoditised product. Perhaps your business is about innovation and differentiation; a process centric operating model is then is this case hardly of interest. The processes probably change: case by case, week by week  and keeping it all documented and unders strict version control is going to be a futile waste of effort.

Operating models need to be structured to communicate the right things to the right people. So, don’t start with a methodology, framework or modelling tool and impose it on your colleagues. Start with stakeholders first and understand what is required.

If you want some more help in developing Operating Models then perhaps think about organising a seminar  or one to one mentoring programmes from Dever Solutions Limited 

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